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I bought their PC Tune up software and could not get it loaded onto any of my 4 home computers. Called Tech Service and they told me that they would help get it loaded for an additional $160 service fee. REALLY!!!?? I just spent $50 for the product, wasted several hours trying to load it (not rocket science-I've loaded software before), and lost money because I used work hours to load (simple) software. After all that, I opted for the 60 Day Money Back Guarantee. Well, I'm here to tell you that their "so called" 60 Day MBG is not 60 Days. More like, so far, 90+ Days and counting. Approval for getting my AMEX refund card was just done on 8/17/2012 and they received my request on 5/19/2012. As of today, it's still in "processing", whatever that means to Total Defense. The email response from their company on 8/17/2012 said that it will take another 8-10
weeks to receive it. WHAT!!!???? REALLY, REALLY???? BUY from them at your own
risk. If you have bought from them in the past and had no problems with them, then you must be one of the lucky ones.